Privacy Policy

1. Data We Collect

We collect personal data in two ways: directly when you submit our contact form or correspond with us, and indirectly through standard website activity records.

Data you provide directly

• Full name and preferred form of address
• Email address and telephone number
• The nature of your enquiry or session interest
• Any additional context you include in your message

Data collected automatically

• IP address and approximate geographic location
• Browser type, operating system, and device category
• Pages visited, time spent, and referring URL
• Cookie identifiers (see Section 5 and our Cookie Policy)

Legal basis for processing

• Consent — when you submit our contact form or accept non-essential cookies
• Legitimate interest — for basic site analytics that help us improve our pages
• Contractual necessity — for communication related to a booked session

2. How We Use Your Data

Your personal data is used strictly for the purposes described below. We do not sell, rent, or trade your information with third parties for marketing purposes.

• Responding to enquiries you send through the contact form or by phone
• Arranging and confirming session bookings
• Sending relevant follow-up correspondence with your consent
• Improving the content and structure of this website using aggregated analytics
• Meeting our obligations under Malaysian law, including PDPA compliance

We do not use your data for automated decision-making or profiling.

3. Data Sharing

We share data only where strictly necessary:

• Website hosting and infrastructure providers — who hold data only as data processors under our instruction
• Analytics services — aggregated, non-personally-identifiable where possible
• Regulatory or law enforcement bodies — only when required by applicable Malaysian law

Any third-party processor we engage is required to handle data in accordance with the PDPA and under terms no less protective than those in this policy.

4. Data Retention

We keep your data only for as long as needed for the purpose it was collected:

• Enquiry and contact records: up to 24 months from last contact
• Session records for completed bookings: up to 36 months for administrative purposes
• Website analytics data: up to 14 months in rolling cycles
• Cookie data: as specified in our Cookie Policy

When data is no longer needed, it is deleted or anonymised.

5. Cookies

This website uses cookies — small text files stored on your device. We use:

• Essential cookies — required for basic site function; always active
• Preference cookies — to remember your cookie choices between visits
• Analytics cookies — to understand how visitors move through the site (optional)
• Marketing cookies — for outreach measurement (optional; disabled by default)

You can review and adjust your preferences at any time on our Cookie Policy page. Non-essential cookies are only activated following your consent.

6. Data Protection Measures

We take reasonable and practical steps to protect the personal data we hold:

• Data in transit is protected using TLS encryption
• Access to contact records is limited to staff who require it for their work
• We review our data handling practices periodically
• In the event of a data breach that poses a risk to your rights, we will notify you and, where required, the relevant authority within the period set by law

7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:

To exercise any of these rights, write to us at [email protected] or by post to our Ipoh address. We will respond within 21 days.

8. Third-Party Links

This site may contain links to external resources — for example, publicly available government publications about retirement documentation. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing personal information with them.

9. Children's Privacy

Our services are intended for adults, and we do not knowingly collect personal data from persons under 18 years of age. If you believe we have inadvertently collected data from a minor, please contact us and we will remove it promptly.

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices or in Malaysian law. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of this website after any update constitutes acceptance of the revised policy.

11. Contact for Privacy Matters

If you have questions about this policy or about data we hold, please reach out: